Frequently Asked Questions
How Can We Help You?
PANMURE STORE:
- Monday to Friday: 8.30am – 4.30pm
- by appointment
SILVERDALE STORE:
- Monday to Friday: 8.30am – 4.00pm
- by appointment
CHRISTCHURCH STORE:
- Monday to Friday: 8.30am – 4.00pm
- by appointment
We do our best to keep delivery costs as low as possible and subsidise freight on paint buckets to help out.
Standard Delivery Rates:
$11.50 per bucket of paint (charged per item)
$11.50 for sundries (flat rate per order, not per item)
Shipping costs are automatically calculated at checkout.
Rural Delivery
We don’t charge extra for rural delivery — it’s all included.
Dispatch Times
Orders placed before 12 noon are usually couriered the same day.
Please allow 2 to 3 working days for delivery.
Ordering More Than 6 Buckets?
If you’re ordering more than six buckets of paint, get in touch with us first. We may be able to arrange a more cost-effective freight option for larger orders.
The packaging may vary from time to time but the product will be as advertised. If for any reason we cannot supply the product as advertised we will contact you prior to discuss your options.
Please call us on 027 287 9996.
You will need to return your item to the nearest Astra Paints Store. The return is to be arranged and paid for by the customer.
We do not accept open paint or wrong colour choice returns. Please call so we can discuss the problem and see it there is a solution.
We recommend that you return the product via Tracked Courier, as we will not be responsible for parcels lost, stolen or damaged in transit. Please note original shipping fees are non-refundable.
Can’t find what you’re looking for? Reach out to us