Frequently Asked Questions

How Can We Help You?

PANMURE STORE:

  • Monday to Friday: 8.30am – 4.30pm
  • by appointment

SILVERDALE STORE:

  • Monday to Friday: 8.30am – 4.00pm
  • by appointment

CHRISTCHURCH STORE:

  • Monday to Friday: 8.30am – 4.00pm
  • by appointment

We try to keep our postage as low as we can, and we subsidise the cost of delivery on Buckets of Paint. 

We have to prices for delivery, that are worked out when you get to the checkout. 

  1.   $11.50 per bucket of Paint (this is per item)
  2.   $11.50 for Sudries (this is per order and not per item)

If you are wanting to order more than 6 buckets of paint, please call and we can look at other freight options. 

If you need more help or information please call us.

Please Click on the link below to download our 6 page User Guide. 

Click here to download the ROOFRITE User Guide

 

If you are needing more detailed instructions then they can be found on the link below.

Click here to download the full warranty and detailed instructions of the ROOFRITE System Guide

The packaging may vary from time to time but the product will be as advertised. If for any reason we cannot supply the product as advertised we will contact you prior to discuss your options.

Please call us on 027 287 9996.

You will need to return your item to the nearest Astra Paints Store. The return is to be arranged and paid for by the customer.

We do not accept open paint or wrong colour choice returns. Please call so we can discuss the problem and see it there is a solution.

We recommend that you return the product via Tracked Courier, as we will not be responsible for parcels lost, stolen or damaged in transit. Please note original shipping fees are non-refundable.

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