Shipping Policy
At Astra Paints, we aim to make shipping simple, affordable, and fast.
Delivery Rates
We subsidise the cost of freight on paint buckets to keep things affordable.
$11.50 per bucket of paint (charged per item)
$11.50 for sundries (flat rate per order, not per item)
Shipping is automatically calculated at checkout.
We do not charge any additional fees for rural delivery — it’s all included in the rates above.
If you’re ordering more than 6 buckets of paint, please contact us before placing your order. We may be able to offer more economical freight options for large orders.
Dispatch & Delivery Timeframes
Orders placed before 12 noon are typically shipped the same day.
Please allow 2 to 3 working days for delivery.
We use Post Haste as our preferred courier services to ensure your order reaches you quickly and in good condition.
Responsibility in Transit
Once your order is with the courier, delivery times and handling are out of our control. If there are any issues with lost or delayed parcels, we’ll work with you and the courier service to resolve them as quickly as possible.
Return & Refund Policy
30-Day Return Window
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately we’re unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging.
Partial Refunds
In some cases, partial refunds may be granted (if applicable), including:
– Items not in their original condition, damaged, or missing parts for reasons not due to our error
– Items returned more than 30 days after delivery
Change of Mind Returns
Valid change-of-mind returns must be initiated within 30 days of receiving your order. Return shipping to your nearest Astra Paints outlet (details will be provided by our Customer Service team) is the customer’s responsibility.
We recommend using a tracked courier service, and suggest insuring your parcel. As the sender, you assume the risk of items being lost, stolen, or damaged in transit. Astra Paints is not responsible for such incidents. Please note that original shipping fees are non-refundable.
Non-Refundable Items
All tinted paint products are non-refundable, as they are considered custom orders. The only exception is if a tinting error has occurred on our part.